TERMS AND CONDITIONS

Last updated: 10 December 2021

GENERAL PROVISIONS

  • The purpose of these Terms and Conditions (hereinafter – T&C) is to provide information to the client about the services provided on this website, terms of provision of services and to provide information about the service provider.
  • These T&C apply at all cases when client orders services from this website (website address: bestdoggo.net (hereinafter – Website)). These T&C are also considered as a service agreement concluded between MB Aplink visatą (hereinafter – Service Provider) and the client.
  • These T&C regulate the rights of the client and Service provider, their mutual obligations, price of services, payment procedure, delivery of ordered goods, rules for exchange and return, liability of the parties and other conditions that are related to these T&C. These T&C shall be considered as a service agreement between the client and Service Provider.
  • Before completing an order of services in the Website, client must read and agree with these T&C and our Privacy Policy. Please read these documents carefully. Client will not be able to complete the order of services without agreeing to these documents.
  • Service Provider has the right to make changes to these T&C and Privacy Policy, therefore, we recommend to the client to read these T&C each time before ordering services from this Website.

INFORMATION ABOUT THE SERVICE PROVIDER

  • The Service Provider is MB Aplink visatą, legal entity code 305868263, registered address KalvarijĆł st. 98-8, LT-08211 Vilnius, Republic of Lithuania. Data on the Service Provider is collected and stored in the Register of Legal Entities, the processor of the register is the State Enterprise Center of Registers. You can contact us by the following contacts: by e-mail support@bestdoggo.net.

PERSONAL DATA PROTECTION

  • All personal data provided by the client himself (name, surname, e-mail address, address etc.) while preparing the order or creating an account in our Website is processed in accordance with EU General data protection regulation 2016/679, law on personal data protection of Republic of Lithuania, other applicable laws regulating personal data protection and our Privacy Policy.
  • The client shall read an agree with our Privacy Policy before creating an account or making an order. Should the client have any questions or any part of the Privacy Policy would be unclear, Service Provider shall provide the necessary clarifications. Service Provider provides necessary clarifications within 14 (fourteen) calendar days.
  • The client must immediately inform Service Provider if, during order placement client provided inaccurate information about himself/herself, which would prevent Service Provider from proper execution of the order. If inaccurate personal data was provided during creation of an account (but before making an order), client can update such inaccurate data by himself/herself.
  • The client is responsible for providing correct personal information about himself/herself and for a prompt update of such information. If client provides Service Provider with incorrect personal data (e. g. incorrect delivery address), Service Provider will not be able to properly execute this agreement. If Service provider executes the agreement improperly because client provided incorrect or inaccurate information about himself, the client is considered to be at fault of Service provider’s improper execution of the agreement.

SERVICES

  • Service Provider provides intermediary services to its clients, through the Website. When you place an order in the Website, Service Provider acts as an intermediary between client and the seller, and orders your selected goods from the seller in your name, providing seller with your delivery address for the delivery of ordered goods.
  • Service Provider will provide the following information about the seller of each individual item, in the item description:
  • name of the seller;
  • establishment country of the Seller.
  • The goods for which Service Provider offers intermediary services are pet supplies. Service Provider has the right to offer intermediary services on the Website for other goods than described in this paragraph.
  • The photos and images of the goods provided in the Website are illustrative and may slightly differ from the goods themselves, despite the fact that Service Provider has made every effort to display the goods in the Website as accurately as possible. By agreeing to these T&C, client acknowledges that the goods may slightly differ from the photos and images provided in the Website.
  • Packaging of the goods can be different from packaging provided in the photos or images, unless the packaging of the goods is essential for the use of the goods.
  • Service Provider provides intermediary services for all the goods that are displayed on the Website.
  • The prices of the goods provided in the Website includes the price of goods (that will be payed by intermediary to the seller), fee for intermediary services and all applicable taxes. Delivery fee is also included in the price provided in the Website, unless it is clearly shown that delivery fees are paid separately when ordering the goods. In such cases delivery fees are covered by the client.
  • Detailed information about the goods and their main features are provided in the description of each product, which client can access by clicking on the product before ordering it.

CONCLUSION OF SERVICE AGREEMENT

  • Client must be:
  • a natural person from 18 years of age;
  • a natural person between the age of 14 and 18 with the consent of their parents or guardians;
  • a legal person;
  • representatives of persons provided in paragraphs 5.1.1 – 5.1.3 of these T&C.
  • Client can order intermediary services by placing an order on the Website. Client can place the order on the Website by registering in it or without registration.
  • The intermediary services are ordered by taking these steps:
  • adding selected goods into shopping cart;
  • providing data necessary for the delivery of the selected goods – name, surname, address (delivery address – if it does not match with the home address), phone no.;
  • agreeing to the privacy policy and these T&C;
  • making a payment for the goods (payment includes the price that Service Provider will pay to the seller, intermediary fee and other fees or taxes, as provided in paragraph 4.7 of these T&C).
  • It is considered that service agreement between client and the Service Provider is concluded from the moment the client pays Service Provider the amount, provided in the Website for ordered goods. After payment is done (and Service agreement is concluded), Service Provider will provide intermediary services to the client and order selected goods from the seller, in the client’s name.
  • After confirmation of the order (upon payment), Service Provider will send to the client a confirmation about received order by e-mail.
  • Service Provider registers all the orders and maintains an order register, which is stored in Service Provider’s database.
  • For each order of Service Provider’s services Service Provider will issue an invoice to the client. The date of invoice will be the date, that the Service Provider received payment for ordered intermediary services.
  • In case seller does not have the item(-s), for which client ordered intermediary services, Service Provider informs client about that by e-mail or phone. Within 14 calendar days Service Provider will return to the client all the money that he paid for the services. After that, it is considered that this service agreement have expired.

SUTARTIES ATSISAKYMAS IR PREKIĆČ GRÄ„ĆœINIMAS

  • Client has the right to withdraw from the agreement – without providing the reason, return to the Service Provider (as the party which receives money from the client) received goods within 14 calendar days after receiving them and get a full refund. This right can only be used by a client who is a natural person. This right does not apply to legal persons.
  • If Client chooses to exercise his right to withdraw from the agreement, Client the costs of returning the product(s) to the Service Provider shall be borne by the client.
  • In order to exercise his right to withdraw from the agreement, the client must send Service Provider a free-form request stating that the client decided to withdraw from the agreement (the form can be downloaded here: [KS1] PDF format; [KS2] DOCX format) and order proving document (e. g. invoice). Upon receipt of such request Service Provider will immediately, but not later than within 5 working days, send a confirmation notice of receipt of such request.
  • The goods must be returned to the address provided by support team. Contact support team at support@bestdoggo.net. Service Provider will additionally inform the client to which address he needs to return received goods.
  • Client, without undue delay and within 14 (fourteen) calendar days after noticing Service Provider about withdrawing from the agreement, must send or return in other way the received goods to the Service Provider. If client chooses to send (by mail, courier, etc.) the received goods to the Service provider, it will not be considered that client missed the term of 14 (fourteen) calendar days if he sends them within this term (regardless that Service provider will receive goods after this term).
  • Client can exercise his right to withdraw from the agreement only if the term of 14 (fourteen) calendar days (after receiving the goods), provided in paragraph 6.1 of these T&C have not been missed. Service Provider has the right to provide evidence proving the date of receipt of goods.
  • Client, who exercised his right to withdraw from the agreement, is fully refunded, including delivery fees (if they were paid by the Client).
  • Service Provider has the right not to refund client until examination of returned goods quality are done. Service provider examines the quality of the goods and refunds client within 14 calendar days after receiving returned goods.
  • Client will be held responsible for depreciation of the goods, resulting from actions not necessary to determine the nature, characteristics and functionality of the goods. That means that Service Provider has the right unilaterally reduce the amount returned to the Client in proportion to the determined decrease in the value of the goods. Service Provider informs Client about identified depreciation of the goods and allows Client to take back the goods at his own expense.
  • If client received any gifts with the goods, he must return them to the Service Provider, when exercising his right to withdraw from the agreement. If Client would not return them, that would be considered as depreciation of the goods.
  • Client, at all cases, has all the rights related to the receival of substandard quality goods, that are provided by the legal acts of the Republic of Lithuania.
  • Client (natural and legal person) has the right to return goods and receive a refund due to lack of quality. In such case, Client informs Service Provider about such return by filling in a free-form request (the form can be downloaded here: [KS3] PDF format, [KS4] DOCX format). Service Provider reimburses the cost of returning goods. Service Provider may not reimburse the cost of returning the goods if the client chooses a return method other than that offered by the Service Provider and as a result the return costs have increased disproportionately.
  • Client, who received substandard goods, can choose one of these claims:
  • demand from the Service Provider to eliminate defects of the product free of charge (repair the product);
  • demand from the Service Provider to exchange the goods of the substandard quality for the same or corresponding product of the appropriate quality, free of charge;
  • demand from the Service Provider to reduce the price – to receive a partial refund;
  • to terminate the agreement unilaterally and demand a full refund (in such case, received goods are returned to the Service Provider).
  • Upon return of the goods, the amounts to be returned to the client (depending on the choice of the client’s claim) shall be returned to the client’s bank account. Client shall provide the number of bank account into which he/she wants to receive a refund.
  • If client chooses to return a defective (substandard quality) goods and demand a refund from the Service Provider, the delivery fee (if it was paid by the client) will be refunded in this order:
  • If client ordered one product and it is of substandard quality (defective), delivery fee shall be fully refunded to the client;
  • If client ordered more than one product and all of them are of substandard quality (defective), delivery fee shall be fully refunded to the client;
  • If client ordered more than one product and not all of them are of substandard quality (defective), delivery fee will be refunded proportionally to the difference between number of products ordered and the number of defective products;
  • If client was able to choose delivery method and he chose not the cheapest standard delivery method, delivery fee will not be refunded to the client.

PRICE

  • The price of each product for which Service Provider offers intermediary services, is shown next to each product.
  • The price shown next to each product includes the price that Service Provider will pay to the seller, intermediary fee, VAT (when it is applicable) and delivery fee (only if it is not clearly shown that delivery fee is not included into the price).
  • After forming a shopping cart for desired items, for whom the intermediary services will be ordered, the client is provided with the total price of intermediary services and they delivery (if delivery fee is not included into price of intermediary services), which includes all payable taxes.
  • Prices are shown with VAT (if applicable) already included into the price. The rate of VAT is shown for the current moment. In case the rate of VAT will change between the moment of order and received payment, the price of good may be recalculated applying new VAT rate. In such case, Service Provider informs client about the changes of VAT rate (by e-mail or call) and allows him to order goods with new VAT rate or cancel the order. The order will not be executed until client’s response is received. If client does not provide his response within 14 (fourteen) calendar days, Service Provider will cancel the order and fully refund the client.
  • If Service Provider by error provides a wrong price of the intermediary services for certain product and client orders such product, Service Provider will contact the client (by e-mail or call) and informs him/her about such mistake and cancels the order. In order to purchase the same product, the client must re-place the order after the error has been corrected and the actual price of such product has been provided.

PAYMENT FOR SERVICES

  • The client can pay for services by a bank card (credit or debit) or bank transfer.
  • When buyer chooses to pay for services with a bank card (credit or debit), the buyer needs to enter the bank card data (card number, validity, name and surname of card holder, CVV) and click on the “order” button. After that, the buyer’s order is confirmed and the price is automatically deducted from the buyer’s bank account.
  • Payment Website is possible with [e. g. Visa, MasterCard] bank cards.
  • When buyer chooses to pay for voucher(-s) with a bank transfer (bank wire), the buyer will be provided with the payment details for a bank transfer or directed to the payment platform of the clients bank.
  • It is considered that the agreement between buyer and Service Provider is concluded from the moment payment is received by the Service Provider.
  • Service Provider has the right to introduce new payment methods in the future or give up on currently available payment methods. If such changes would be made, these T&C should be updated in accordance with the changes made to the payment methods.
  • Service Provider has the right to introduce new payment methods in the future or give up on currently available payment methods. If such changes would be made, these T&C will be updated in accordance with the changes made to the payment methods.

DELIVERY OF GOODS

  • Client will not be able to choose delivery method. Delivery method will be chosen by the Seller.
  • When delivery fee will not be included into the price, delivery fee will be indicated before confirming the order.
  • After confirmation of order, Service provider will contact seller and order the goods chosen by the client from him, in the name of the client.
  • Goods usually are delivered within 30 calendar days.
  • Ownership of the goods passes to the client from the moment of acceptance of the goods, if goods were delivered by courier. The client must check the condition of the goods with the courier’s representative before accepting the goods. If the goods are found to be damaged, the client has the right not to accept such a shipment. In this case, the client, together with the courier’s representative, fills in a special consignment inspection report submitted by the courier’s representative, indicating the violations found.
  • If goods are delivered in other way (i. e. by parcel machine), ownership of the goods passes to the client from the moment client takes goods from the parcel machine, post office, etc. The client must check the condition of the goods and immediately contact Service provider if they are damaged.
  • When goods are delivered to the address provided by the client, they are considered as delivered to the client, whether client himself accepted the parcel or not.
  • Client, within 7 (seven) calendar days after receiving the goods, must check the quantity, completeness and quality of the goods. If defects are found, Client must immediately, without violating the deadline of 7 (seven) calendar days from the date of acceptance of the goods, contact the Service Provider. In such case, Service Provider, at his own expense, corrects these defects. If client fails to do this within 7 (seven) calendar days after receiving the goods, it is considered that goods, their quantity, completeness and quality comply with the requirements of these T&C.

OBLIGATIONS OF CLIENT AND SERVICE PROVIDER

  • Client undertakes to:
  • to provide correct and accurate information about himself/herself, that is necessary for the execution of the order;
  • to pay for the ordered goods in accordance with these T&C;
  • to use the Website fairly, without disturbing its normal activities and without violating the requirements of applicable laws;
  • not to use ordered goods for commercial purposes;
  • to comply with the requirements of these T&C and applicable laws as far as shopping in Website is concerned;
  • protect login data from third parties;
  • Service Provider undertakes to:
  • to ensure the protection of personal data provided by the client, in accordance with the applicable data protection laws;
  • to provide services which client has paid for;
  • to comply with these T&C and applicable laws.

WARRANTY

  • Laws of Republic of Lithuania provide a two-year warranty for the goods purchased by the client (warranty according to the law).
  • Regarding the application of the warranty Client must contact the Service Provider by e-mail […] during the warranty period.
  • When presenting the goods to the Service Provider due to its quality issues, the client must submit a document substantiating the purchase of the goods (invoice, etc.) together with the goods.
  • When submitting a defective (substandard quality) product to the Service Provider, the client must indicate the manner in which he wishes his complaint to be resolved:
  • Service Provider eliminates defects (fixes), if it is possible;
  • replacing the product with an analogous product of appropriate quality, if it is possible;
  • reducing the price of goods (partial refund);
  • terminate agreement and demand for a full refund.
  • Service Provider responds to such complaint within 14 (fourteen) calendar days.

ATSAKOMYBĖ

  • The client is held responsible for all actions he/she performs in the Website, including but not limited to the accuracy of the personal information provided. The client takes full responsibility for the consequences of the provision of inaccurate or incorrect personal information (e. g. address, name, surname, phone number, etc.).
  • If the client ticks the box proving that he has read these T&C and the privacy policy, but does not actually do so, as long as it does not contradict the applicable laws, Service Provider is released from liability for losses incurred due to the client’s failure to read the documents.
  • If Service provider infringes these T&C, he is liable for the damage suffered by the client, which directly results from the violation of these T&C.
  • Client is responsible for all the damages suffered because he used products not in accordance with the instructions (if such instructions are provided, for example, on the packaging).

NOTICES

  • The client can contact Service Provider via e-mail address: support@bestdoggo.net or by sending a letter to the address: KalvarijĆł g. 98, Vilnius 08211, Lithuania.
  • Service Provider will contact client by contact details provided by client himself/herself when placing the order.
  • All notices sent by e-mail are considered to be delivered in writing.

FINAL PROVISIONS

  • These T&C are concluded in accordance with laws of Republic of Lithuania. If any provision of these T&C contradicts the provisions of laws, it does not invalidate the remaining provisions of these T&C.
  • The laws of Republic of Lithuania shall apply to all legal relations arising from these T&C.
  • All disputes regarding implementation and execution of these T&C shall be resolved through negotiations. If the parties fail to reach an agreement within 30 calendar days, all disputes shall be resolved in Court, in accordance with the procedures established by the laws of the Republic of Lithuania.
  • If the client does not agree with Service Provider’s response to the client’s written claim, the client (natural person, consumer) can submit his request or complaint regarding the services orderd on the Website to the State Consumer Rights Protection Authority (Vilniaus St. 25, LT-01402 Vilnius, Lithuania, e-mail address: tarnyba@vvtat.lt, phone no.: 85 262 67 51, fax no.: (85) 279 1466, website www.vvtat.lt (also for the territorial subdivisions of the State Consumer Rights Protection Authority in counties), or by filling in the application form on the ODR platform https://ec.europa.eu/odr/.